Frequently Asked Questions

Yes, we are official dealers of the most important Italian and international brands since more than 30 years. Every product that you see on this website comes from the factories of the original manufacturer.

Yes, of course. Our team is available to answer to your questions and guide you to choose the best option for you. Please contact our customer service.

If your search was unsuccessful, please contact our customer service. We will see if we can provide the product you wish to purchase.

If you need to illuminate your home, your office, a hotel, or you need a custom lighting project or to place a special order, you can contact us and ask for a specific quotation. Our team is available.

Depending on brand and model, the bulbs may be included or not. You will see it in the product description page.

Yes, you can. When you provide billing information, please select “Company” and fill all the mandatory fields, including the certified e-mail address or the SDI code, if your company is Italian. In this way we can issue a proper electronic invoice for your purchase.

If you want to send a gift we will manage it for you. Before placing your order make sure you flagged “Ship to another address” and provided the full address of who will receive your gift. Then write in the order notes that it is a gift and, if you wish, a greetings message.
We will send your gift within the usual delivery time, packed in a gift box with the greetings card.

Would you like to give a voucher as a gift? Please contact our customer service and we will tell you how to do it.

Just choose the product you want to purchase, add it to your basket and go to checkout.

You can pay by wire transfer, PayPal or credit card. If you want to pay by wire transfer, choose this option when you place your order. We will send you our bank details in the confirmation e-mail that we will send you; we remind you that you have five days to make the payment.

After the expiration of this term, your order will be automatically cancelled.

No, the cash-on-delivery payment is not provided.

You simply have to click the “Click here to enter your code” button when you are placing your order, and enter your promotional code.

The amount of it shall be automatically deducted from the amount of your order. We remind you that every promotional code can be used only once and it can be redeemed only during the purchase.

It is not possible to redeem a promotional code after the order is made. Some promotional codes may have a specific term of validity, or their redemption is allowed only for orders over a specified amount; all the rules for the use of the promotional code are provided together with the promotional code itself.

Should you need assistance, please contact our customer service.

You will see the details about dispatch costs during the purchase, before confirming the order.

If you need a specific quotation, please contact our customer service.

You can split the items in two or more orders. If you need a specific quotation for a special dispatch, please contact our customer service.

We dispatch the items available in stock within 24-36 hours for Italy and 2-6 days for other destinations.
If you need a quicker delivery please contact our customer service that will manage the delivery within your terms.

All the products in our shop are dispatched by carriers providing a tracking service. To view where your parcel is, you simply have to enter the tracking code on the carrier’s website. We will provide both tracking code and the carrier’s website by e-mail as soon as your parcel leaves our warehouse.

Note: it may happen that, during the first hours after the parcel is dispatched, the tracking code is not valid; this happens because the parcel didn’t reach the closest dispatch point yet.

To let us know about your defective product, please write to shop@effettoluce.it: we will provide you easy directions to have your product replaced. If you want to read all the details right now, please read our Terms and conditions

When it is confirmed, your order is immediately processed, so you can cancel it within 6 hour only. Anyway you will be able to return your order according to our Terms and conditions

You can return an item within 14 days since delivery according to the procedure in our Terms and conditions

Yes. For spare parts please contact our customer service telling us brand and model of the product and the spare part you need; we will check how to provide you with the spare part.

If you don’t know the brand and the model of your product, please send us some pictures and our team will help you to identify it.

Your opinion is very important for us and for the other customers. We wish to offer products matching your preferences and the other usually like to have more details such as the quality of the light, the energy consumption, the efficiency, the easy (or not) mounting before their purchase. Woudn’t you, either?

Then tell us about your experience with your brand new product!

Yes. You can come and visit us at our showroom: Effetto Luce Spa S.S. 16 Adriatica km 320 60022 Castelfidardo (AN).

We will be glad to meet you!